Code of Conduct

This Code of Conduct is the short answer to "how do we behave here?". It applies to every person on MAC Academy — learners, instructors and our own staff — and it is written plainly, because a rule nobody understands protects nobody.

MAC Academy is an online learning platform run as a sole proprietorship registered in India as a small business (Udyam). Throughout these documents, "MAC Academy", "we", "us" and "our" mean that business, and "you" means the person using the platform.

Our classroom has always run on a simple idea: everyone here is trying to learn something difficult, and that deserves respect. Most of what follows is just that idea, spelled out.

This Code applies to everything you do on the platform: lessons and live classes, doubts and discussions, assignments and submissions, reviews and ratings, messages to instructors and to our support desk, and anything you upload. It applies in addition to our Terms of Service and, if you teach here, our Instructor Terms.

It also applies to conduct off the platform when that conduct targets someone because of this platform — harassing a classmate on social media, or threatening an instructor over a grade, is our business too.

• Be civil. Disagree with an idea as sharply as you like; do not attack the person holding it.
• No harassment. No abuse, slurs, threats, stalking, sexual advances, or repeated unwanted contact after someone has asked you to stop.
• No discrimination. Nobody on this platform is to be treated worse because of their religion, caste, region, language, gender, sexuality, disability, age, or the school or college they came from. This one is not negotiable.
• No doxxing. Do not post anyone's phone number, address, documents or photographs without their consent.
• Mind the beginners. The person asking the "obvious" question is exactly who this platform is for. If you cannot answer kindly, scroll past.

Learning only counts if it is yours.

• Do your own assessments. No copying answers, no sharing answers mid-test, no sitting an assessment for someone else, and no having someone sit yours.
• Cite what you borrow. Using a source in an assignment is good practice; passing it off as your own is plagiarism.
• Do not leak papers. Posting or selling assessment questions, answer keys, or recordings of a live test is a serious breach, and it ruins the assessment for everyone who was honest.
• One account, one person. Your account is yours. Do not let anyone else sit lessons or tests under your name.

If you are caught out by a deadline or a genuine difficulty, tell us. An extension honestly asked for is always better than a shortcut.

• Do not share your login. Account sharing is the single most common reason an account gets restricted.
• Do not pirate the material. No screen-recording lessons, no re-uploading videos or notes, no "sharing" PDFs in groups, no reselling. Our instructors are paid from course sales; piracy takes money directly from the person who taught you.
• Do not scrape or break things. No bots, no bulk downloading, no attempts to get past payment or access controls, no probing for vulnerabilities without our written permission. If you find a security flaw, see section 10 — we would much rather hear from you.

• Ask a real question and give enough detail to be helped. "Doesn't work" is not a doubt.
• Keep it on topic. Doubt threads are not for advertising, job hunting, politics or selling coaching.
• No spam, no promotion. Do not post affiliate links, referral codes, your own course ads, or links to pirated material.
• Reviews must be honest and first-hand. Review the course you actually took. Do not post a review in exchange for anything, do not review your own course, and do not pressure anyone to change a review. A critical, specific review is welcome; an abusive one is not.

The platform gives you AI help — a tutor that answers from the course material, draft summaries, practice questions. Use it the way you would use a good senior: to understand something, not to avoid understanding it.

• Where an assessment says the work must be your own, AI output submitted as your own work is plagiarism.
• Do not try to make the AI tutor produce material that breaks this Code, and do not use it to generate abuse, cheating help or anything unlawful.
• AI answers can be wrong. Check anything that matters against the lesson, and tell us when you spot a bad answer so we can fix the grounding.

Instructors are held to everything above, and to more, because learners trust you:

• Teach what you promised. The course should match its description, and the syllabus should be real.
• No outcome guarantees. Do not promise ranks, jobs, salaries or certain results. We do not allow it anywhere on this platform.
• Answer your doubts. Leaving a paid cohort unanswered for weeks is a conduct issue, not just a service issue.
• Mark fairly and explain. A grade a learner cannot understand is not yet a grade.
• Do not solicit off-platform. The learner data you can see exists so you can teach better. Using it to pull learners to your own WhatsApp batch or to sell them something else is a serious breach and ends your instructor status.
• Respect your sources. Only publish material you hold the rights to.

• Nothing sexual involving minors, ever, in any form. We report this to the authorities.
• No content that encourages self-harm, suicide or disordered eating. If you are struggling, please reach out to someone — write to us and we will point you to help, and we will treat it kindly and privately.
• No instructions for serious harm, no weapons or explosives guidance, no malware.
• No impersonation. Do not pretend to be an instructor, an administrator, MAC Academy staff, or another learner.
• No fraud. No stolen cards, no fake refund claims, no manipulating coupons or referrals.

The people who answer your tickets are on your side, and they are a small team. Being firm with us is fine; being abusive to them is not, and it is one of the few things that will get an account restricted quickly. Please also do not open the same complaint ten times — it moves you down the queue, not up.

If something here is being broken — by a learner, by an instructor, or by us — tell us:

• Use the Report option where you see the problem, or
• write through the Contact Us page or to macacademy.admin@gmail.com.

Say what happened, where, and roughly when. Screenshots help. We look at every report by hand.

Security flaws: report them to the same address rather than publishing them, give us a reasonable chance to fix the issue, and do not access anyone else's data while testing. We will not pursue anyone who reports a genuine flaw in good faith.

We do not punish people for reporting in good faith. Retaliating against someone for making a report is itself a breach of this Code. A knowingly false report, made to harm someone, is also a breach.

We respond in proportion, and a person decides — not an automated score. Depending on what happened and whether it has happened before, we may:

1. Have a word with you — often all that is needed, and often the end of it; 2. Remove or edit the content in question; 3. Restrict part of your account — posting in discussions, reviews, or instructor publishing; 4. Suspend the account while we look into something; 5. Terminate the account, which for serious cases is immediate; or 6. Report the matter to the authorities, where the law requires it or someone is in danger.

For anything serious we will tell you what we believe happened and give you a chance to reply first, unless someone is at immediate risk or the law requires us to act at once. Where an account is terminated for a serious breach, access to purchased courses may be lost — our Terms of Service explains how that interacts with refunds.

If you think we have got it wrong, say so. Write to us within 30 days through the Contact Us page or at macacademy.admin@gmail.com, explain why, and add anything we did not see. Someone who was not part of the original decision will review it, and we will tell you the outcome and the reason. We have reversed decisions before and will again — if we made a mistake, we would rather know.

As the platform grows we will add to this page. When we change something that affects what is expected of you, we will publish the new version here with its date, and every earlier version is kept on record. If a change is significant we will tell you about it rather than leave you to find it.

Please talk to us first. Almost everything — a payment that did not go through, a course you cannot open, a refund, a certificate, a correction to your data — is sorted out fastest by simply telling us. Write to us through the Contact Us page or at macacademy.admin@gmail.com and a real person will read it. We aim to reply within 2 working days, and we will tell you honestly if something will take longer or if we cannot do what you have asked.

If you are not satisfied with our reply, you can escalate it to our Grievance Officer using the same contact details, and after that to the consumer forum or court nearest to you. Indian law applies to these documents and to your use of the platform. We would much rather fix the problem than argue about it.

Version: 1 · Last updated: 10/19/2026