Terms of Service

Welcome to MAC Academy. These Terms explain what you can expect from us and what we need from you. We have tried to write them in plain language rather than legal jargon, because terms you cannot read protect nobody. Please read them before you buy a course.

MAC Academy is an online learning platform run as a sole proprietorship registered in India as a small business (Udyam). Throughout these documents, "MAC Academy", "we", "us" and "our" mean that business, and "you" means the person using the platform.

By creating an account, buying a course or otherwise using the platform, you agree to these Terms and to our Privacy Policy, Refund Policy and Cookie Policy. If you do not agree with something here, please do not use the platform — and do tell us what the problem is, because we can change what is unfair.

If you are using MAC Academy on behalf of a school, college or company, you confirm you are allowed to accept these Terms for them.

• You need a working email address, and the details you give us must be true. An account in a false name can be suspended, and a certificate in a false name is worthless to you.
• One account per person. Please do not share your login — see section 5.
• If you are under 18, you may use the platform only with the knowledge and consent of a parent or guardian, who accepts these Terms with you. Where the law requires verified guardian consent, we will ask for it.
• You are responsible for keeping your password private. Tell us immediately if you think someone else has got into your account and we will help you secure it.

When you buy a course, a bundle or a learning path, you are buying a personal, non-transferable licence to study that material yourself for the stated access period. You are not buying the content itself, and you are not buying the right to pass it on.

• The course page tells you what is included and for how long you have access before you pay. If the access period is not stated, access runs for as long as the course remains published on the platform.
• Course content can be improved, corrected and reorganised over time. We may add lessons, replace a video with a better recording, or fix mistakes. We will not quietly remove most of a course you have paid for.
• Free lessons and previews are there so you can judge a course before buying. They can change or be withdrawn at any time.

When a course is archived it has expired: it is removed from the catalogue and from My Learning, including for students who bought it. Your order, invoice, refund records and any certificate already issued are kept.

• Prices are shown on the course page and again at checkout, in Indian Rupees unless stated otherwise, and include any taxes we are required to add. Nothing is charged until you confirm.
• Payments are handled by our payment partner. We do not see or store your full card number.
• Coupons and offers have their own conditions and end dates, and cannot be combined unless we say so. A coupon applied after you have paid does not create a refund of the difference.
• If a payment fails but money has left your account, write to us with the date and amount. Payment gateways sometimes hold and then release such amounts; we will track it with the partner and keep you informed.
• We may change our prices at any time. A price change never affects a purchase you have already completed.

This is the one section we have to be firm about, because course content is how instructors earn and how the platform survives.

• You may not:
• share your account, password or one-time login codes with anyone else;
• download, screen-record, re-record, transcribe or rip course videos, PDFs or other material;
• re-upload course material to any website, messaging group, cloud drive or file-sharing service;
• sell, rent, sub-licence or commercially exploit course access or material;
• use course material to train an AI or machine-learning model;
• remove or obscure watermarks, copyright notices or attributions.

Our videos carry identifying watermarks. If material we can trace to your account appears where it should not, we may suspend the account and, where the loss is serious, pursue it further. If you have genuinely been hacked, tell us — that is a different situation and we will treat it as one.

Please do not: try to break, overload or probe the platform; bypass access controls, payment or drip-release; scrape the site; upload malware; impersonate staff or instructors; or harass other learners, instructors or our team in discussions, doubts or messages.

We run a learning platform, so we take harassment seriously. Abusive behaviour towards other learners or our staff can cost you your account.

You keep ownership of what you write and upload — assignments, project files, doubts, reviews and comments. By posting it, you give us permission to store it and display it where it belongs on the platform (for example, showing your submission to the instructor grading it).

You are responsible for what you post. Do not upload anything unlawful, infringing, or that reveals someone else's private information. We may remove content that breaks these Terms or the law, and we will tell you why if you ask.

Honest reviews are welcome, including critical ones. We do not delete a review simply for being negative.

• Tests, quizzes and assignments are meant to measure your own understanding. Copying another learner's work, using someone else to sit an assessment for you, or using an AI to produce work presented as yours, is not allowed.
• Our originality tools flag similarity between submissions automatically, and an instructor can additionally run an AI-likelihood check. Both are indicators for a human to look at, not verdicts. No penalty is applied by a machine: an instructor or administrator decides, and you can put your side of it to us.
• Certificates are issued on genuine completion, and where a course requires it, after instructor or administrator review. A certificate obtained by fraud can be revoked, and we will tell you if that happens.
• A MAC Academy certificate records that you completed our course. It is not a degree, diploma or government-recognised qualification, and we do not claim otherwise.

We genuinely try to keep the platform fast, available and correct. But we cannot promise that it will never go down, that every video will play on every device and network, or that a course will produce a particular exam rank, job, salary or outcome. Learning depends on you.

Course content is educational. It is not professional, legal, medical or financial advice, and you should not treat it as a substitute for a qualified professional.

Where something does go wrong and it is our fault, our responsibility to you is limited to what you paid us for the affected course or service — which, for most learners, means a refund. We are not liable for indirect losses such as lost earnings or missed opportunities. Nothing here limits liability that the law does not allow us to limit.

You can stop using the platform at any time and can ask us to delete your account — see our Account Deletion Policy.

We may suspend or close an account for serious or repeated breaches of these Terms: content piracy, payment fraud, chargeback abuse, harassment, or attempts to break the platform. Except where the problem is serious or urgent, we will tell you what the issue is and give you a chance to explain. If we close your account for something that was not your fault, you keep your access or get your money back.

You may request a refund within 14 days of purchase, subject to the conditions in our Refund Policy. Requests after 14 days are not accepted.

If you teach on MAC Academy, our Instructor Terms apply in addition to these Terms.

We may update these Terms as the platform changes. Every version is kept, dated and numbered, so you can see what changed and when. For material changes we will notify you in the app or by email before they take effect. Continuing to use the platform after that means you accept the new version. If you do not accept it, you may close your account and ask for a refund of anything you have paid for but cannot now use.

You can use MAC Academy from outside India, and these documents still apply to you with Indian law governing them. Wherever you are, you may ask us to show you the personal data we hold about you, correct it, export it, or delete your account and data, on the same terms described in our Privacy Policy and Account Deletion Policy. If the law where you live gives you a right we have not listed, write to us and we will honour it as far as we are able rather than hide behind the wording here.

Please talk to us first. Almost everything — a payment that did not go through, a course you cannot open, a refund, a certificate, a correction to your data — is sorted out fastest by simply telling us. Write to us through the Contact Us page or at macacademy.admin@gmail.com and a real person will read it. We aim to reply within 2 working days, and we will tell you honestly if something will take longer or if we cannot do what you have asked.

If you are not satisfied with our reply, you can escalate it to our Grievance Officer using the same contact details, and after that to the consumer forum or court nearest to you. Indian law applies to these documents and to your use of the platform. We would much rather fix the problem than argue about it.

Grievance Officer: reachable via the Contact Us page or at macacademy.admin@gmail.com. Complaints about the platform, its content or your data can be raised there, as provided by the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

Version: 1 · Last updated: 10/19/2026