Refund Policy

We would rather give you your money back than have you stuck with a course that is not right for you. This policy explains when you get a refund, how to ask, and how long it takes.

You may request a refund within 14 days of purchase, however much of the course you have completed. Refunds beyond this window are at the discretion of our support team.

There is no progress limit. We deliberately do not say "only if you have watched less than 20%", because you often cannot tell whether a course suits you until you are properly into it. Watch as much as you need to decide.

You do not have to justify yourself. "It was not what I expected" is a perfectly good reason.

The 14 days is the no-questions-asked window, not the limit of our responsibility. Write to us whenever any of these happen and we will put it right:

• you were charged twice, or charged for something you did not buy;
• you paid but never got access, and we could not fix it;
• the course was substantially not what its page described;
• a large part of the course was missing, broken or unplayable and we could not resolve it in reasonable time;
• a course you had bought was withdrawn before you had a fair chance to use it;
• you were charged after asking us to cancel.

In those cases the 14 days does not apply. Just tell us what happened.

• Requests after 14 days where none of the situations in section 2 apply. These are at our support team's discretion — we do look at them, and we do sometimes say yes, especially for medical or family emergencies.
• The value of a coupon or promotional discount. You get back the money you actually paid, not the discount's face value.
• Courses obtained through content piracy or account sharing, where the account is closed for breach of our Terms.
• Certificates already issued are revoked if the purchase behind them is refunded.

A bundle is refundable as a whole within the same 14 days. We cannot refund one course out of a bundle while you keep the rest, because the bundle price depends on being a bundle. If you have a genuine problem with just one course in a bundle, write to us — we will work something out.

• Write to us through the Contact Us page or at macacademy.admin@gmail.com with:
• the email address on your account;
• the course or bundle name;
• your order ID or the payment date and amount;
• one line on what went wrong, if anything did.

You do not need a form, a format or a reason that sounds official. A plain message is enough.

• We acknowledge your request within 2 working days.
• We decide within 5 working days, and tell you the outcome and the reason.
• Approved refunds are sent back to the original payment method within 5 to 10 working days of approval. Most of that time is your bank's, not ours.
• If your bank is slow, ask us for the refund reference and we will give it to you so you can chase them with it.

Access to the refunded course ends once the refund is approved.

Please come to us first. A chargeback through your bank takes weeks, usually ends with the same result, and automatically locks the account while it is open. One message to us is faster. If you have already raised one, tell us the case number and we will respond to your bank with the facts.

When a learner is refunded, the corresponding instructor earnings are reversed. This is in your Instructor Terms, and it is the same way round as the sale.

You can use MAC Academy from outside India, and these documents still apply to you with Indian law governing them. Wherever you are, you may ask us to show you the personal data we hold about you, correct it, export it, or delete your account and data, on the same terms described in our Privacy Policy and Account Deletion Policy. If the law where you live gives you a right we have not listed, write to us and we will honour it as far as we are able rather than hide behind the wording here. Refunds go back to the original payment method in the original currency; any difference caused by exchange-rate movement between purchase and refund is your bank's conversion, not a deduction by us.

Please talk to us first. Almost everything — a payment that did not go through, a course you cannot open, a refund, a certificate, a correction to your data — is sorted out fastest by simply telling us. Write to us through the Contact Us page or at macacademy.admin@gmail.com and a real person will read it. We aim to reply within 2 working days, and we will tell you honestly if something will take longer or if we cannot do what you have asked.

If you are not satisfied with our reply, you can escalate it to our Grievance Officer using the same contact details, and after that to the consumer forum or court nearest to you. Indian law applies to these documents and to your use of the platform. We would much rather fix the problem than argue about it.

Grievance Officer: reachable via the Contact Us page or at macacademy.admin@gmail.com. Complaints about the platform, its content or your data can be raised there, as provided by the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

Version: 1 · Last updated: 10/19/2026